MDM (Mobile Device Management)
- Multi-OS Management for Android and Apple
- Security, Change & Configuration Management
- Group or Individual Policy Setting to Comply with Business Security
- Remote Wipe, Lock or reset lost or stolen devices
- Mobile Application Management to protect unwanted APP’s
Seamless enterprise Integration- Automated monitoring for compliance of policies
- Restriction and Deployment of third party apps
- BYOD management capabilities
- Asset Monitoring
- Creation of Hardware profile according to approval
- Company Dashboard so you can see state of your devices
- Fully Managed Help Desk
Procurement
- Device and accessory procurement
- Management of Spare Device Pool
- Inventory Management for devices & lines
- Provisioning of Device
- Carrier and Dealer Management for Hardware & Accessories
- Integrated into your Financial reporting
- Auditing to ensure the correct cost is on the invoice
- Resources to Manage all procurement processes
Helpdesk
- Activation of lines
- Tiered Technical Support for End Users
- Technical Support for Multiple OS including Device configuration & setup
- Hardware troubleshooting for isolation of issues.
- Processing of warranty requests with the wireless carrier and or device manufacturer.
- Easy to understand mobile app that allows trouble tickets to be created real time minimizing downtime and increasing efficiency.
- Resources to manage the Helpdesk
Telecom Expense Management
- Single or Multi Carrier Contract & Dealer Management
- Accounts payable expense allocation
- Accounting Reports by Dept, Division, GL, Sub Acct, and employee.
- Apply Roaming packages as needed
- Usage analysis with exception reporting
- End user expense visibility for costs & usage
- Addition, Cancellation and suspension of Lines.
- Reporting of High cost users & recommended cost savings
- Make carrier plan changes/recommendations monthly
- Supply the Resources to Manage the End to End process
