Who We Are
Wireless Warehouse is foremost a Canadian company. Our President and CEO has been in the wireless industry since 1996, and has seen it change dynamically throughout the years. Mr. Maktabi has always been able to find ways to change, innovate and adapt to the fast paced industry. After leaving a successful business he built in the USA, he then moved to Canada to expand his plans of re-inventing the wireless repair business. In 2004, little was known about repairs and servicing phones, which is why Mr. Maktabi is considered a pioneer in his own rights in this repair industry. Mr. Maktabi was able to assemble and train essential management staff who would help run the business and be part of the success of what Wireless Warehouse is today and will be in the near future. Maktabi has built a management team comprised of experienced and talented individuals with a common goal of making Wireless Warehouse a better place to work and most importantly, a better company for our customers and franchisee partners alike. Each of our management staff has their own areas of expertise and manages different aspects of the business, which allows us to be better able to lead and help mentor, train, support and build a successful business opportunity for our franchisees.
Wireless Warehouse has put together a successful team to operate the business from inventory and training to sales and marketing support.
What We Do
Wireless Warehouse is your full service wireless retailer. We focus on all main aspects of the wireless/tablet Industry, which includes the following
- Sales and service for all wireless phones & tablets
- Carry a complete line of wireless & tablet accessories
- Unlocking all wireless phones
- Prepaid activations
Some locations, depending on skill level, staff and resources can also offer PC/Mac & Video Game Console Repairs.
Unlike many competitors which only offer repair services and a minor selection of accessories which limits your potential sales, Wireless Warehouse gives you more options, products and services to sell and ways to earn more revenue.
How We Do It
At the end of the day, our stores repair phones and tablets like other retailers, So what really sets us apart us how we do it – the way we do it: Our look, style, processes, buying power, training, support, marketing and experience.
We have branded all stores with a uniformed look and feel. Our stores are well stocked and full of inventory and merchandise – when customers come in we don’t want to give them a reason why they shouldn’t buy something.
Our company culture dictates our friendly interactions with customers, making sure all customers are satisfied. We believe that it can take years to gain customers’ support, however only seconds to lose one. We strive daily to make sure we meet or exceed our clients expectations, whether it be fixing a phone for a customer and or getting that special case or part they needed.
Our staff is well trained and knowledgeable, our management is hands on and works to get the job done, and is always behind the scenes making sure new systems are updated, ideas are implemented, as well as a complete marketing department working to create ideas, promotions and sales for our stores and to increase revenue.
Our buyer and inventory specialist, make sure we have strategic partners to source the best parts and accessories at the best prices and to make them available to our franchisees so they can run their business.
Encompassing all these facets and points together is what makes Wireless Warehouse a leader.
Why We Do It
Simply put: We do it because we know there is a need for our business strategy and we are here to offer it. Don’t get us wrong, we like what we do – it’s fun, challenging, exciting and rewarding. However ultimately we’re here to build a business. To make it successful. And now it’s time to allow our franchisees an opportunity to be a part of this as well.
With Wireless Warehouse, know you’re getting the quality you deserve with our wide array of products and expert support services to help you succeed in everything you do.